Rewards

Hot Tomato Rewards

Hot Tomato Rewards

We heard you and want to thank you for your support through these years. Come join our loyalty programme and be rewarded for dining with us.

Earn 5% cash rebate on nett spend for all members.

Be Upgraded to gold and earn 10% cash rebate on nett spend.

Join us now and enjoy these membership perks:

  1. FREE lifetime membership

  2. Cash rebates (5% for silver , 10% for gold)

  3. FREE tomato soup and ice lemon tea for sign up of new members

  4. $10 e voucher for birthday month

  5. 15% cash rebate on nett spend for first transaction of birthday month.

Register Now!
Hot Tomato Membership Terms & Conditions
  1. It is the responsibility of the applicant to register by providing the information as required for the Membership and ensure that the information submitted is accurate, current and complete.
Sign Up Benefits:
  1. Membership is FREE and lasts for a lifetime.
  2. Membership is non-transferable and the use thereof is solely restricted to the member. Sharing of account is not allowed.
  3. Use of Hot Tomato membership programme constitutes your consent to be bound by the Terms and Conditions herein.
  4. The cash rebates awarded are valid for one year from date of registration and have a grace period of one month from the expiry date.
  5. Existing or New customers shall be awarded cash rebates for every dollar spent.
  6. Upon registration, members will enjoy the following:
Referral Benefits:
  • Starting 1 Aug 2024, each member can only make up to 10 referrals which will earn $1 rebate per successful referral for each account for the given calendar year. Beyond the first 10 successful referrals which are valid for earning of referral rebates, there will be no $1 rebate given per referral thereafter. 
SILVER:
  1. 5% cash rebate on nett spend to be used at next visit
  2. FREE Tomato Soup and Ice Lemon Tea e-voucher which can be used immediately
GOLD:
  1. 10% cash rebate on nett spend to be used at next visit
  2. FREE Tomato Soup and Ice Lemon Tea e-voucher which can be used immediately
BIRTHDAY PRIVILEGES FOR SILVER AND GOLD:
  1. $10 e-voucher issued during birthday month 
  2. One time 15% cash rebate on nett spend for first transaction of birthday month to be used at next visit
HOW TO BECOME GOLD MEMBER:
  1. Upon membership registration, the member will be a Silver tier member.
  2. Silver members will be upgraded to a Gold member upon accumulating a nett spent of SGD$1000 within their membership cycle
  3. The membership cycle of a newly registered member is 1 year from the date of member registration. The membership cycle of a member renews at the end of the cycle
  4. The membership cycle duration is 1 year. If a Member upgrades to Gold, there will be an extension of membership cycle by 1 year from date of upgrade such that the Member can enjoy 1 year in the upgraded Gold tier
  5. Accumulated Nett Spend of member is reset at the end of every membership cycle
  6. To maintain as a Gold member for the next membership cycle, member needs to accumulate an additional SGD$1000 nett spend in the 1 year period after upgrading to Gold
  7. If a Gold member does not accumulate an additional nett spend of SGD$1000 in the 1 year after upgrading to Gold, he will be downgraded to Silver on the start of his next membership cycle
  8. Nett spent is defined as subtotal bill (before service charge and GST) -rebates used -applicable vouchers 
  9. Hot Tomato may at its sole discretion, increase or decrease the percentage of cash rebate awarded . Member shall not be entitled to request from Hot Tomato Restaurants any explanation regarding any change of the percentage of cash rebate awarded.
REDEMPTION
  1. Member mobile number is required for verification during the redemption of any cash rebates and/or e-vouchers.
  2. Hot Tomato reserves the right to prevent any cash rebate ,e-voucher and member exclusive promotion redemption if the member fails to provide personal details like email or date of birthand /or proof of identity. 
  3. Hot Tomato has two ways of redemption of member rebates, manually via the POS or via Tabsquare online portal.
  4. For all settlement of physical and e-vouchers ,mall vouchers (physical and digital), mall e-coupons and usage of corporate discounts, customers should opt for settlement via the POS.
VOUCHERS
  1. Only 1 Ascentis e-voucher can be used at any point in time for each transaction.
  2. No Ascentis e vouchers can be enjoyed together with holders of corporate discounts.
  3. Ascentis e-vouchers can only be redeemed via POS and only for dine in
  4. No Ascentis e vouchers can be used in conjuction with happy hour discount
Communication
  1. Member agrees that Hot Tomato shall be entitled to disclose personal particulars to the cooperatives and the organisations affiliated or related to us.
  2. Member agrees to allow Hot Tomato to use their contact details and personal particulars registered to your account in order to facilitate membership benefits and entitlement. If you do not wish to receive such communications from us, you can click on the unsubscribe link on the emails we send to you.
Termination and Cancellation
  1. Member may, at any time, terminate the membership via email to contactus@hottomato.com.sg.
  2. In the event of any termination, membership expiry will be as of date of termination.
  3. The account may be terminated in the event of any breach of the terms and conditions contained herein
  4. We reserve the rights to terminate the membership if found to be shared by member and his/her family and friends etc. Members are to keep their membership information and details confidential at all times.
  5. Upon termination of the membership account either by member or by Hot Tomato, member shall not attempt to use the membership account, such act shall be deemed as fraudulent.
  6. Upon the termination or cancellation of the membership account for whatever reasons, all benefits will be forfeited and member shall have no further claim against us.
Discretion
  1. Membership is the sole property of Hot Tomato.
  2. Notwithstanding any other provisions herein, if the benefits of the membership programme have been wrongfully or fraudulently redeemed, the member shall be liable to refund us the value of the said benefits without dispute.
  3. Any dispute on the benefits of the membership programme shall be notified to Hot Tomato within 30 days from the date that the dispute had taken place.
  4. Hot Tomato reserves all rights to amend any privilege or condition without prior notice. All terms and conditions of the membership programme will be updated on www.hottomato.com.sg from time to time.
  5. Hot Tomato is entitled at any time, in its absolute discretion without liability to you, to suspend or terminate your right to use the membership, to refuse the renewal of the membership should any of the conditions and privileges be abused.
  6. The member shall indemnify and hold Hot Tomato and its Agents harmless against any liability or loss, penalty, damage, costs and expenses, including but not limited to legal costs, arising directly or indirectly from any breach on the part of the member in complying or observing these Terms and Conditions or in otherwise using the account or recovery of any outstanding amounts due from the member.

PRIVACY POLICY OF HOT TOMATO CAPITAL HOLDINGS

Hot Tomato Capital Group (the "company"/"we"/"us"/"our") is committed to safeguarding the privacy of our users.

This privacy policy ("Policy") sets out the basis on which we may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act 2012 ("PDPA"). It applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for the purposes set out in Clause 2.4 below.

  1. PERSONAL DATA
    1. As used in this Policy:
      1. "Customer" means an individual who:
        1. has contacted us through any means to find out more about any goods and/or services we provide, or
        2. may, or has, entered into a contract with us for the supply of any goods and/or services by us.
      2. "Personal data" means data, whether true or not, about a customer who can be identified:
        1. from that data; or
        2. from that data and other information to which we have or are likely to have access.
    2. Depending on the nature of your interaction with us, some non-exhaustive examples of personal data which we may collect from you include your:
      1. name;
      2. identification numbers such as NRIC, FIN, work permit number and/or birth certificate number;
      3. residential address;
      4. email address;
      5. telephone number;
      6. nationality;
      7. gender;
      8. date of birth;
      9. financial information, including but not limited to your bank account information and credit card number(s); and/or
      10. any other personal data reasonably required for us to provide our goods and services to you.
    3. Unless otherwise stated, other terms used in this Policy shall have the meanings given to them in the PDPA (where the context so permits).
  2. COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
    1. We generally do not collect your personal data unless:
      1. it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us(your "authorised representative") after:
        1. you (or your authorised representative) have been notified of the purposes for which the data is collected in accordance with Clause 2.4; and
        2. you (or your authorised representative) have provided written consent to the collection and usage of your personal data for these purposes; or
      2. the collection and use of personal data without consent is permitted or required by PDPA or other applicable laws.
    2. We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by any applicable laws).
    3. Generally, the non-exhaustive circumstances in which we collect your personal data may include where you:
      1. submit forms relating to any of our goods and/or services or submit any queries;
      2. register for or use any of our services on websites owned or operated by us or when you register as a member on any or our websites owned and/or operated by us;
      3. register for or use any of our in-house loyalty programs, whether in person, on any website and/or mobile application;
      4. interact with our customer service officers or any of our staff, whether in person and/or by way of telephone calls, letters, online forms, online reservation chats, social media platforms or emails;
      5. use or purchase our goods and/or services;
      6. request that we contact you;
      7. respond to our request for additional personal data;
      8. ask to be included in an email or other mailing list;
      9. respond to our promotions or other initiatives;
      10. respond to our market surveys;
      11. receive references from our business partners and/or third parties (e.g. where you have been referred by them);
      12. browse our website; or
      13. submit your personal data to us for any other reason, through any method whatsoever.
    4. We may collect, use and/or disclose your personal data where necessary to achieve any or all of the following purposes:
      1. providing you with the goods and/or services that you have requested;
      2. performing our obligations in the course of or in connection with our provision of the goods and/or services requested by you;
      3. verifying your identity;
      4. managing your relationship with us, including but not limited to communicating with you and responding to your queries, requests and/or complaints;
      5. reviewing, developing, improving and/or enhancing the delivery of our goods and/or services, including but not limited to analysing future customer needs, conducting market research and data analytics, to the extent permitted by applicable laws;
      6. providing, on an ongoing basis, information about our goods or services which may be of interest to you;
      7. protecting and/or enforcing our contractual and/or legal rights and obligations;
      8. preventing, detecting and/or investigating crime, including but not limited to fraud or money laundering, and analysing and managing other commercial risks;
      9. managing our infrastructure and business operations;
      10. processing payment or credit transactions;
      11. complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;
      12. any other purposes for which you have provided the information;
      13. transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the purposes set out in Clauses 2.4.1 to 2.4.12 above; and
      14. any other incidental business purposes related to or in connection with Clauses 2.4.1 to 2.4.13 above.
    5. The purposes listed in Clause 2.4 above may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
  3. WITHDRAWING YOUR CONSENT
    1. The consent that you provide for the collection, use and disclosure of your personal data will remain valid until it is withdrawn by you in writing. You may withdraw your consent and request for us to stop collecting, using and/or disclosing your personal data for any or all of the purposes listed in Clause 2.4 above by submitting your request via email to contactus@hottomato.com.sg.
    2. Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including but not limited to our ability to continue providing our goods and/or services to you and/or any legal consequences which may affect your rights and liabilities to us. In general, we aim to process your request within thirty (30) business days (i.e. excluding weekends and public holidays) of receiving it.
    3. Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods and/or services to you or to administer any contractual relationship in place, and this may also result in the termination of any agreements with us and your being in breach of your contractual obligations or undertakings. In such an event, our legal rights and remedies are expressly reserved.
    4. Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure is permitted or required under applicable laws.
  4. ACCESS TO AND CORRECTION OF PERSONAL DATA
    1. If you wish to:
      1. access a copy of the personal data which we hold about you;
      2. obtain information about the ways in which we use or disclose your personal data; or
      3. correct or update any of your personal data which we hold about you;

        you may do so by accessing the members portal.

  5. PROTECTION OF PERSONAL DATA
    1. To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we only disclose personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
    2. You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
  6. ACCURACY OF PERSONAL DATA
    1. We generally rely on the accuracy of the personal data provided by you (or your authorised representative) to provide our goods and/or services to you. Hence, you are strongly encouraged to update us of any changes to your personal data via the Members Portal. Failure to update your personal information may impact our ability to provide our goods and/or services to you, and we shall not be liable for any resulting damages or losses which you may suffer.
  7. RETENTION OF PERSONAL DATA
    1. We may retain your personal data for as long as reasonably necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.
    2. We will cease to retain your personal data, or remove the means by which the data can be associated with you, once it is reasonable for us to assume that such retention no longer serves the purpose for which the personal data was collected and/or it is no longer necessary for our legal or business purposes.
  8. EFFECT OF AND CHANGES TO THE POLICY
    1. This Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.
    2. We may revise this Policy from time to time without any prior notice. The latest version of the Policy will be published it on our website at https://www.hottomato.com.sg. It is your responsibility to familiarise yourself with the latest version of the Policy, and above, your continued purchase of our goods and/or services constitutes your acknowledgment and acceptance of the Policy.
  9. GOVERNING LAW AND JURISDICTION
    1. This Policy shall be governed in all respects by the laws of Singapore. You agree that the Singapore courts shall have exclusive jurisdiction over all disputes arising out of or in connection with this Policy.
  10. CONTACT
    1. If you have any questions about this Policy or any queries relating to your personal data, you may contact our Data Protection Officer at the following:

      Name: Lim ChiewChueng
      Email:jasmineathotomato@gmail.com
      Telephone number: 64757432